Contact by Department
Authorizations and Notifications
Authorizations and Notifications

Submit notifications, prior authorizations, referrals, admissions and discharge planning

Claims
Claims

Claims submissions, encounters, claim inquiries, claim status. Payer ID# 78857

    • Phone

      Phone

      800-348-5548 (TTY - 711) Toll-Free

    • Fax

      Fax

      1-866-725-9337

    • Hours

      Hours

      8 a.m. - 8 p.m. local time, 7 days a week

    • Mail

      Mail

      Preferred Care Network P.O. Box 30448, Salt Lake City, UT 84130-0448

    • UHCProvider.com

      Site

      UHCprovider.com/claims
Technical Support Contact
Technical Support Contact

Obtain assistance with password or technical support issues

    • Phone

      Phone

      1-800-845-6592 (TTY - 711) Toll-Free

Credentialing
Credentialing

Credentialing is the process of verifying a provider’s qualifications to ensure that they can provide care to patients

    • Phone

      Phone

      1-800-963-6495 (TTY - 711) Toll-Free

    • Hours

      Hours

      9 a.m. - 5 p.m. local time, Mon - Fri

    • Fax

      Fax

      1-844-897-6352

Electronic Remittance
Electronic Remittance

Get information and register for electornic payment services

Audit and Recovery
Audit and Recovery
    • Phone

      Phone

      1-877-842-3210 (TTY - 711) Toll-Free

Enrollment
Enrollment

Medicare beneficiaries interested in plan information and/or enrolling in the health plan

    • Phone

      Phone

      1-800-507-0544 (TTY - 711) Toll-Free

    • Fax

      Fax

      1-855-479-5645

Grievance or Appeal
Grievance or Appeal
  • Appeals for Medical Care - Part C / B:

    UHC MedicareMax Medicare Advantage FL-0028 (HMO)

    UHC MedicareMax Medicare Advantage FL-0029 (HMO)

    UHC MedicareMax Complete Care FL-30 (HMO C-SNP)

    • Phone

      Phone

      1-800-407-9069 (TTY - 711) Toll-Free

      Standard Appeal:

      1-877-262-9203 (TTY - 711) Toll-Free

      Expedited Appeal:

    • Mail

      Mail

      Preferred Care Network Appeals & Grievance Department

      P.O. Box 6106, MS CA120-0360, Cypress, CA 90630-0016

    • Fax

      Fax

      1-866-373-1081

      Expedited Appeal:

  • UHC MedicareMax Dual Complete FL-D4 (HMO D-SNP)

    UHC MedicareMax Dual Complete FL-V3 (HMO D-SNP)

    UHC MedicareMax Dual Complete FL-Y6 (HMO-POS D-SNP)

    • Phone

      Phone

      1-866-480-1086 (TTY - 711) Toll-Free

      Standard Appeal:

      1-855-409-7041 (TTY - 711) Toll-Free

      Expedited Appeal:

    • Mail

      Mail

      Preferred Care Network Appeals & Grievance Department

      P.O. Box 6106, MS CA120-0360, Cypress, CA 90630-0016

    • Fax

      Fax

      1-866-373-1081

      Expedited Appeal:

  • Appeals for Prescription Drugs - Part D

    UHC MedicareMax Medicare Advantage FL-0028 (HMO)

    UHC MedicareMax Medicare Advantage FL-0029 (HMO)

    UHC MedicareMax Complete Care FL-30 (HMO C-SNP)

    • Phone

      Phone

      1-800-407-9069 (TTY - 711) Toll-Free

      Standard Appeal:

      1-877-262-9532 (TTY - 711) Toll-Free

      Expedited Appeal:

    • Mail

      Mail

      Preferred Care Network Appeals & Grievance Department

      P.O. Box 6106, MS CA120-0368, Cypress, CA 90630-0016

    • Fax

      Fax

      1-866-308-6294

      Standard Appeal:

      1-866-308-6296

      Expedited Appeal:

  • UHC MedicareMax Dual Complete FL-D4 (HMO D-SNP)

    UHC MedicareMax Dual Complete FL-V3 (HMO D-SNP)

    UHC MedicareMax Dual Complete FL-Y6 (HMO-POS D-SNP)

    • Phone

      Phone

      1-866-480-1086 (TTY - 711) Toll-Free

      Standard Appeal:

      1-855-409-7041 (TTY - 711) Toll-Free

      Expedited Appeal:

    • Mail

      Mail

      Preferred Care Network Appeals & Grievance Department

      P.O. Box 6106, MS CA120-0368 Cypress, CA 90630-0016

    • Fax

      Fax

      1-866-308-6294

      Standard Appeal:

      1-866-308-6296

      Expedited Appeal:

Eligibility and Benefits Verification
Eligibility and Benefits Verification

Verify benefits and eligibility, general claims information

Fraud, Waste, and Abuse
Fraud, Waste, and Abuse
    • Phone

      Phone

      1-844-359-7736 (UHC Hot Line) 1-877-842-3210 (United Voice Portal)

    • uhc.com/fraud

      uhc.com/fraud

      uhc.com/fraud
Member Services
Member Services

  • UHC MedicareMax Medicare Advantage FL-0028 (HMO)

    UHC MedicareMax Medicare Advantage FL-0029 (HMO)

    UHC MedicareMax Complete Care FL-30 (HMO C-SNP)

    • Phone

      Phone

      1-800-407-9069 (TTY - 711) Toll-Free

      Customer Service has free language interpreter services available for n0n-English speakers.

    • Hours

      Office Hours

      8 a.m. - 8 p.m. 7 Days Oct-Mar M-F Apr-Sept

    • Mail

      Mail

      Preferred Care Network P.O. Box 30770, Salt Lake City, UT 84130-0770

  • UHC MedicareMax Dual Complete FL-D4 (HMO D-SNP)

    UHC MedicareMax Dual Complete FL-V3 (HMO D-SNP)

    UHC MedicareMax Dual Complete FL-Y6 (HMO-POS D-SNP)

    • Phone

      Phone

      1-866-480-1086 (TTY - 711) Toll-Free

      Customer Service has free language interpreter services available for n0n-English speakers.

    • Hours

      Office Hours

      8 a.m. - 8 p.m. 7 Days Oct-Mar M-F Apr-Sept

    • Mail

      Mail

      Preferred Care Network P.O. Box 30769, Salt Lake City, UT 84130-0769

Network Management Services
Network Management Services
    • Phone

      Phone

      1-877-670-8432 (TTY - 711) Toll-Free

    • Hours

      Hours

      9 a.m. - 5 p.m. local time, Mon - Fri

    • Fax

      Fax

      1-888-659-0619

    • E-mail

      E-mail

      pcn-networkmanagementservices @uhcsouthflorida.com

Pharmacy (OptumRx)
Pharmacy (OptumRx)
    • Phone

      Phone

      1-800-711-4555 (TTY - 711) Toll-Free